Been having a paper jam issue with my Kodak 305 dye sub printer and I finally had the opportunity to bring it in for service today. The printer is supported by ServTouch which is associated with Wywy in Petaling Jaya.
Overall the experience was very positive, the service technician there (Mr.Cheung) was very helpful and immediately indicated that the problem was related to possibility of one of the internal rollers being damaged. Left the printer for service in the morning and the printer was ready for collection in the evening! No questions asked and the technician was very knowledgeable and accommodating.
I contrast this with the experience I had with Davino when they inspected my Mitsubishi dye sub printer. They generated some diagnostic printout from the printer, stated that the printer had some alignment issue but did not make any further effort to explain the nature of the problem to me nor took any steps to rectify the diagnostic anomaly.
From my experience from owning these dye sub printer I would say the the company behind the printer is the most important consideration. You will need technical support from time to time, you will need reasonable cost and availability of supplies, and you will need a company that will treat you as a business partner rather than treating it as a one time transaction with the customer.
Wowsome, Wow Photo Booth are Davino Sdn Bhd related entities
