Dye Sub Printer Repair

Been having a paper jam issue with my Kodak 305 dye sub printer and I finally had the opportunity to bring it in for service today.  The printer is supported by ServTouch which is associated with Wywy in Petaling Jaya.

Overall the experience was very positive, the service technician there (Mr.Cheung) was very helpful and immediately indicated that the problem was related to possibility of one of the internal rollers being damaged.  Left the printer for service in the morning and the printer was ready for collection in the evening!  No questions asked and the technician was very knowledgeable and accommodating.

I contrast this with the experience I had with Davino when they inspected my Mitsubishi dye sub printer.  They generated some diagnostic printout from the printer, stated that the printer had some alignment issue but did not make any further effort to explain the nature of the problem to me nor took any steps to rectify the diagnostic anomaly.

From my experience from owning these dye sub printer I would say the the company behind the printer is the most important consideration.  You will need technical support from time to time, you will need reasonable cost and availability of supplies, and you will need  a company that will treat you as a business partner rather than treating it as a one time transaction with the customer.

Wowsome, Wow Photo Booth are Davino Sdn Bhd related entities

List of very informative and helpful Consumer Association links

It is very encouraging to see that the Malaysian consumers are active and vocal in voicing and protecting their rights as consumers.

National Consumer Complaints Centre

http://www.nccc.org.my/v2/

Communications & Multimedia Consumer Forum of Malaysia

http://complaint.cfm.org.my/

The Communications and Multimedia Consumer Forum of Malaysia 

http://www.skmm.gov.my/Resources/Guidelines/Complaints-Handling-Resolution/Consumer-Forum-Malaysia.aspx

Malaysian Consumer Rights

https://www.facebook.com/MyConsumerRights

ERA CONSUMER MALAYSIA

http://www.eraconsumer.org/

Federation of Malaysian Consumers Association

http://www.fomca.org.my/v3/

Wowsome, Wow Photo Booth are related entities

Dye Sub Printer Comparisons

The following link provides a comparative table of printers.
http://www.fotoclubinc.com/photo-printer-comparison.aspx


Out of which DNP, Mitsubishi & HITI are available in Malaysia.

Is Davino Sdn Bhd the only dealer for Mitsubishi printers in Malaysia?

Many discussions have ensued amongst photographers and industry players regarding the the service which I received from Davino Sdn. Bhd.

One of my fellow bloggers noted the the company which is somehow associated with Davino Sdn Bhd, WOW Photo booth (Recently rebranded as WOWSOME) is also an event photo booth operator.

It is clear now that there is a conflict of interest for Davino to sell their printers and service their customers as these customers are most likely also their competitors in the photo booth and event printing business.

I seriously hope that Mitsubishi would appoint multiple alternative, independent, unbiased dealers in Malaysia to address this short coming.  The hardware is great, unfortunately there is insufficient competition in the market to promote competitive  pricing of supplies.

I would like to see the same dealer environment as provided by Kodak & DNP whereby the dealers sole interest is in promoting, supplying and maintaining their products and do not have any business interest within the event printing business themselves.

Wowsome, Wow Photo Booth are Davino Sdn Bhd related entities

Failed attempt at returning Davino's Printer... "I see the document has no signature...."

We went to Davino's office at their published address at 41, Jalan 109E, Desa Business.   The offices did not carry any signage indicating Davino Sdn Bhd as the operating business entity.  Instead it was fronted by a stationary warehouse with the signage SSOA Marketing Sdn Bhd.

Unfortunately the unpleasant saga with Davino's Printer continues.  Despite numerous emails and phone calls to resolve the issue.  Davino gave me an ultimatum to come to their offices despite not responding my to email requesting for terms which they have agreed in conversation.   They had the very last word when they highlighted to me that their letters sent via email were not physically signed.

I've really gone out of my way to try to resolve this matter amicably with Davino, however parties need to be reasonable, admit their failings, be prepared to make amends and have resolve and commitment to seek mutually beneficials outcomes.  It is not easy for me to move about to the various consumer and government agencies to pursue this seemingly trivial matter.  However as a matter of principle we should not succumb to bullies and must be prepared to stand by our rights.

“it's easy to stand in the crowd but it takes courage to stand alone” - Mahatma Gandhi

the lady highlights to me that the document issue by Davino Sdn. Bhd was not physically signed.

Wowsome, Wow Photo Booth are Davino Sdn Bhd related entities

Finally reaching a fair conclusion... My Last posting if agreements are honoured and common sense prevails

Had a long discussion with Davino yesterday and we're close to reaching a resolution on our future arrangement with my Mitsubishi Dye Sub printer.  Should be signing off shortly from this blog if agreements are honoured and common sense prevails.

As always, being the eternal optimist I have high hopes of a favourable outcome.

Wowsome, Wow Photo Booth are Davino Sdn Bhd related entities

DNP FOTOLUSIO by BLM Imaging Trading at KLPF 2014

Went to Kuala Lumpur Photography Festival (KLPF) at Mid Valley Megamall today,  whilst walking around I stumbled on a big booth hosted by BLM Imaging.

BLM Imaging had on display DNP-RX1 Event printing solution which came in quite an attractive package.  The printer seems to have all the key areas checked-off.

* 15sec/page
* Large capacity 700 4R prints per roll
* Able to cut 2x6 photo strips
* Printer drivers for both PC/Mac platforms
* 13KG printer weight

Comparing the print and paper quality of this printer it is very similar to the Mitsubishi CP-D70W dye sub printer offered by Davino Sdn Bhd.

The best part of this printer from BLM Imaging compared to Davino Sdn Bhd's CP-D70W is the cost/print.  It is less than RM0.35/print vs over RM0.53/print for Davino's Mitsubishi printer.  Granted Davino's Mitsubishi printer is slightly faster for comparable quality print at 12secs/print.

For those evaluating dye-sub printers should take a close look at the Fotolusio.  Firstly base on the much lower cost of print vs Davino's Mitsubishi printer. Secondly Davino Sdn Bhd is a very new player (less that 2 years in the market)  vs the suppliers for DNP which there are 2 established players.  BLM Imaging & DSC World.  Being more established players in the market they are able to enjoy higher economies of scales and therefore are able to provide more stable supply and more competitive pricing for the paper & toners.

At time of writing at the fair the printer was being offer for under RM3,500 together with 1 box of supplies and a supply cost of < RM0.35/print.  The package also includes software for event printing (e.g. borders, overlays, hot folders etc)

BLM Imaging, Contact Mr.Ng 012-631 7420

Recorded telephone conversations by Davino Sdn Bhd

I received a call recently from a person who introduce himself to be from Davino Sdn Bhd in response to an email sent to them on 19 Aug 2014.  In mid conversation I was told that my current conversation was being recorded and so were my previous calls to their offices on 19 Aug 2014.  I told the caller I did not give my consent for the conversation to be recorded.

Please state that you do not give your consent to being recorded when calling Davino Sdn Bhd unless you feel comfortable in doing so.

This experience makes me appreciate the organisations which play a pre-recorded message "This conversation is being recorded for quality improvement purposes..." as it clearly disclose that the conversation is being recorded and you have the option to choose if you would want to proceed knowingly.

#dye sub printer malaysia #mitsubishi dye sub printer #davino sdn bhd
Wowsome, Wow Photo Booth are Davino Sdn Bhd related entities

Informative European Site with details for Davino's CP-D70W Mitsubishi Printer

Found a great european supplier's site with plenty of details on the CP-D70W Printer
http://www.mitsubishi-photo.cz/english/hlavni/tiskarny/barevne_tiskarny/cpd70dw/cpd70dw.htm

From site I found out that the printer is 12KG in weight.  It's quite a hefty item to carry around!

The items of interest to me at the detail screen by screen descriptions for the driver settings.  Learning to use the print settings effectively is important in making sure that you get the best quality, colour and brightness from your prints.  At RM0.53 (RRP supplies per box from Davino Sdn Bhd is RM430) having the wrong printer settings could be very costly.

The other points of interest are the spare parts and optional items available e.g. toner trays, hard cases, paper catchers etc.
http://www.mitsubishi-photo.cz/english/hlavni/tiskarny/barevne_papiry/ckd746/ckd746.htm

Optional Metal paper catcher. Good replacement for the original paper catcher that came with the printer which is extremely flimsy and ineffective.

#dye sub printer malaysia #mitsubishi dye sub printer #davino sdn bhd

Carrying Case for Davino's Mitsubishi Dye Sub Printer

Just came across this great product from B&H .  They have a padded carrying case that is suitable for carrying various makes of dye-sub printers including the Mitsubishi CP-D70W selling for USD95. Unfortunately the shipping charges works of out be over USD85! Will be looking out for suitable alternative locally.  Stay posted!

http://www.bhphotovideo.com/c/product/1036984-REG/general_brand_bg3745_padded_printer_carrying_case.html

Update : I managed to find a padded lighting bag from DGColor @ Mutiara mall which was suitable for the carrying Davino Dye Sub printer for RM100.

#dye sub printer malaysia #mitsubishi dye sub printer #davino sdn bhd