Tuesday, August 19, 2014

Complaint after purchased of Davino Sdn Bhd's Premium Mitsubishi dye-sub printer

I bought a Mitsubishi dye-sub printer from Davino Sdn Bhd's sales person after evaluating Hiti & DNP printers on 5 Aug 2014. (subsequent to this I have also had the opportunity to review the Kodak 305 & Fuji ASK-300)

The sales person from Davino explained that the Mitsubishi paper quality was better compared to the Hiti or the DNP.  Furthermore the DNP was prone to jamming when hot as the DNP does not have a cooling fan and that the ribbon film can get jammed in the printer when the printer overheats.

The sales person at  Davino Sdn Bhd verbally quoted the price of the supplies at the time of purchase was RM380 per box, With a option of bulk discount at 10+1 (i.e. Net RM345).  Although the supply cost is still the highest in the market I purchase the printer based on the merits of the printer and the sales persons conviction.

At time of writing 1 month the after my purchase the RRP for 1 box of Davino's Mitsubishi's Sub Dye printer supply is RM430.

When purchasing a dye-sub printer apart from the cost of the printer itself, the total cost of ownership including supplies would be more representative of the cost of owning and operating the printer.  At the per sheet level differences of a few cents may appear insignificant but it does add up over time.

Davino Sdn Bhd. justifies its higher cost supplies to its higher paper quality, better performance and higher quality print.  Not having performed a detail side by side comparison with the competitors equivalent products from Hiti, DNP, Kodak & Fuji I am unable to comment on its validity. Davino Sdn Bhd also justifies its higher cost of supplies  to its higher level of service provided for its products and warranties.

For most users running a business, the question to be asked would be "Do you need a Rolls Royce or would a Toyota do the job of getting you from A to B adequately?".   Davino's Mitsubishi offering is the most expensive Dye Sub printer in Malaysia to own and operate based on my review of Hiti, DNP, Kodak & Fuji's similar offerings. However it does make a claim to be the best quality and Davino claims to offset its high supply cost by providing a higher level of service compared to it's competitors in the market.

To its credit I did post an email to Davino on 19 Aug 2014 expressing my concerns on future supply price increases  which Davino promptly replied on 3 Sept 2014.

The Mitsubishi CP-D70DW from Davino Sdn Bhd. Well built, well spec, compact dye sub printer. However cost of print supplies could be prohibitive for you specific application

#dye sub printer malaysia #mitsubishi dye sub printer #davino
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1 comment:

  1. Being quick in speed and extraordinary in quality, this printer is all set to serve the majority of your printing, filtering and replicating necessities. Purchasing a decent visit here

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