I received a call recently from a person who introduce himself to be from Davino Sdn Bhd in response to an email sent to them on 19 Aug 2014. In mid conversation I was told that my current conversation was being recorded and so were my previous calls to their offices on 19 Aug 2014. I told the caller I did not give my consent for the conversation to be recorded.
Please state that you do not give your consent to being recorded when calling Davino Sdn Bhd unless you feel comfortable in doing so.
This experience makes me appreciate the organisations which play a pre-recorded message "This conversation is being recorded for quality improvement purposes..." as it clearly disclose that the conversation is being recorded and you have the option to choose if you would want to proceed knowingly.
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